Customer Care Pledge
We believe in putting a personal touch into everything that we do and want your shopping experience to be a satisfying one. We are fully committed to doing whatever it takes to ensure that you are happy with every aspect of your order.
We believe in our products and confident that you will love them as much as we do. However, if, for any reason, you are not completely satisfied with your purchase, simply return the unused portion to us within 15 days of your initial purchase, and we will be happy to refund the purchase amount to your card, or to your paypal account.
To help us expedite your return request, please follow the simple steps listed below.
2) Be sure to include your Order Number and to tell us if you prefer to have your return processed for a credit back to the card on which you made the purchase or to your paypal account.
3) We will reply to your email to confirm that we have received your request and to answer any questions that you may have.
4) We cannot process a credit until the product is shipped back to us.
For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss.
Your return or exchange request will be processed promptly.
- Most refunds are processed within 3-5 business days of receipt.
- Most exchanges are processed within 7-10 business days of receipt and are shipped via Parcel Post. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please notify us immediately at email@example.com.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.